About Me

Healthcare Operations Leader | Doctoral Scholar | Emerging Instructional Designer                                                                                                                                                                                                                                                                                                                                                                                                                  Welcome to my instructional design ePortfolio. I am Tiffany Grant, a healthcare operations professional and doctoral scholar with a passion for leadership development, workforce education, and organizational improvement.                                                                                                                                                                                                                                                                                                                                                                                              My professional background includes healthcare administration, behavioral health operations, employee supervision, and process improvement. Through my work with Kaiser Permanente, particularly in virtual behavioral health services, I have gained firsthand experience with the challenges employees encounter when navigating complex workflows, communicating with patients, and adapting to organizational changes. These experiences have strengthened my interest in developing meaningful training programs that improve employee performance and support quality patient care.